Tuesday, April 5, 2011

What is in a shoe?

I love shoes!
I love quirky shoes, colorful shoes, sexy shoes - I love shoes. I would wear heels with jeans everyday if I wasn't having to chase around Diego and bracing myself for bear hugs and squatting down to get on his level at least a dozen times a day. I am not blaming Diego, before he came along, it was Jordan and now it is an occupational hazard.
Unfortunately, I am not at a point in my life were I can have my own shoe closet, or even a large section of my closet devoted to shoes - but someday.
So I currently live in the middle of nowhere - scarce shopping and food options. All of the stores and restaurants I love are hours away - Bath & Body, Nordstroms, Baja Fresh, Jimmy Johns - we did just get a Khols - but you get my point.
So I have been told many times that I need to shop online, so I have ventured into the cyber world and this is my story.....
I finally go to our new Kohls, I have a $10 off coupon and I want a new pair of shoes! I have been needing a new pair of black heels for almost 6 months now and I found the perfect pair!!! I have Diego with me so I have to make the fitting and purchasing quick. I get home and decide that the shoes are a little bit to big - thus I need a smaller size, but I had just bought their smallest size. I call the store to see if there is anyway to get a smaller size. I am told that when I return the shoes I can use a Kohls kiosk to purchase the right size and shipping would be free. So I take a chance.
PROBLEM #1 with online shopping - I have no patience, that was the longest 7-10 days of my life!!
Finally the day came - I was pulling into our driveway and I see my package - YIPPEEE! Like a child on Christmas I grab my package and immediately open it up to find my order.......
Yes - the photo is what was in my package.....size 10 men's Converse - red - PROBLEM #2.
I was so heartbroken....I have no black heels -it is spring, my boots are going to be retired for the season at any time and I have no black heels - heartbroken.
So of course I call customer service (PROBLEM #3) and talk to a very nice man, though it took quiet a bit of effort to explain what I ordered and what I got.
So we decide on a game plan - I reordered the shoes through the phone and get free shipping again and 20% due to the hassle (thank you). So the next step was to take the shoes to the local Kohls to get a direct refund.....
Again - explaining what I wanted and what I got was a headache. The lady scans the receipt and then the box and it doesn't match - I guess she didn't believe me. So the shipping receipt doesn't show the price of the shoes, but on the box shows the price of my Converse mishap. I tell the nice lady the price of my heels I purchased, yet she has to put in a bar code in the system - so in the end I get a gift card for the price of the returned Converse shoes - $44.00 as opposed to my $28 shoes + the $10 off coupon + 20% off due to the shipping mishap! SCORE!
But I am back to PROBLEM #1 - waiting for my shoes to arrive.
And finally they arrive!!! And this time the right shoe -
And this girl couldn't be happier!